FAQ’s

Frequently Asked Questions

We know in this fast paced world things can get a little confusing. Below we have put together some of the frequently asked questions to help you get up to speed.

The advertised speeds are the maximum theoretical speeds for the chosen plan. Actual speeds may be lower due to numerous factors including your network configuration, the location and type of content, the number of users simultaneously accessing the network and the performance of third party interconnection infrastructure that Uniti does not manage or maintain. Users connecting to their customer router wirelessly may also experience slower speeds, especially using tablets or mobile phones. The maximum theoretical speeds should not be relied upon in making a purchasing decision. Real world usage is unlikely to consistently achieve such speeds, due to the factors described above. For more information on speeds, please read our detailed explanation here.

You should first try power cycling your network. Instructions on how to do this are in our support guide. If the problem persists please contact support.

If you go over your allowance for the month we will shape your connection to 1Mbps down and 1Mbps up. You can purchase a data pack or you can wait until your plan rolls over on your monthly roll over date. If you think you’ll need extra data next month you can upgrade your plan now and your plan will upgrade on your next rollover date. You can monitor your usage, change your plan or purchase a data pack from your customer portal.

No, we deliver extra bandwidth to your site for the CommUniti network so it will not effect the performance of your connection. Your network is also completely secure and seperate from the CommUniti public network.

You can’t change the term of the plan you signed up to, but you can change the speed and data allowance. You can change your plan at any time via the customer portal and there is no charge to do so.

If you want to take your account with you then we will simply set you up at your new premises (if serviceable) under your original agreement and a relocation fee will apply. If you want to cancel your plan then you will need to pay out the remainder of the plan.

At Uniti we strive to ensure you are getting the best customer service possible. If you feel that we have not treated you with respect or have failed to deliver on our promises then want to know. Please call us on our suppport number 1300 847 201 to speak with a resolutions officer or email us at resolutions@unitiwireless.com. We will endevour to solve the problem as quickly as possible.