Legal

Legal Documents

Speeds Explained


Your Internet speeds can be influenced by many factors and not all of them can be controlled by Uniti. We do our very best to give you plan speed as often as possible but it is not realistic to expect plan speed all day, every day.

The following can impact your speed:

  • Network congestion
  • Faulty Hardware
  • Your network
  • Content location

Network Congestion

Network congestion can happen at multiple points in the network.

The congestion could be local to you. This means you may have several people within your home or business using the Internet at the same time. This may mean that everyone within your network experiences slower speeds as you are all sharing.

Next, you may experience congestion between yourself and our core network. It is typical for an Internet provider to rely on a contention ratio. A contention ratio is the number of customers that the service provider is supporting per the plan speed provided. This is normally measured as a ratio. Common ratios used are 100:1 or higher. The drawback with contention ratios is that whilst they work for the majority of situations, if you are connected to a shared resource and several customers are all heavily using the network at the same time, your performance will likely be impacted. This is why speeds can drop during peak times. You may be thinking to yourself why don’t you just lower the contention ratio? The answer is that we do already have a relatively low contention ratio, however it is not possible to provide a 1:1 ratio at standard residential or business prices. The economics just don’t stack up. This is why customers pay a premium compared to a standard plan for a 1:1 service. To enquire about a 1:1 service, email support.

Congestion can also occur between our core network and the rest of the Internet. We pay for what is known as ‘transit’. This is what connects our network to the rest of the world so you can access content hosted in other countries. We work with several transit providers to ensure redundancy. However, we cannot always control the quality of the ‘transit’ connection they provide to us. Sometimes certain segments of their network can become congested or fail completely, just like your internal network can or our network can.


Faulty Hardware

Sometimes speed issues can be caused by the hardware devices you are using to access the Internet. You may have a device with a faulty ethernet port or WiFi chip. It could be that your device does not support the speeds that we are supplying you. You might have a faulty cable from your device to the router. It is always a good idea to test with several devices and multiple cables if possible. This helps to eliminate faulty or poor performing hardware.


Your Network

You may have routers, switches or cables in your network that are faulty or misconfigured. This is especially true for business customers who could have a complex network setup. We cannot manage or diagnose issues for your internal network. This is normally the job of a IT consultant or network administrator. If you are a residential customer this is normally you, if you are a business customer you may have an internal network administrator or you may outsource to an IT company. When connecting devices at your home or business to the wireless router’s WiFi connection, it is important to understand that speeds will likely fluctuate. This is due to the changing distance from the router and obstacles (rooms/walls/furniture/people) between you and the wireless router. Whenever you are experiencing issues with speed you should try to rule out any internal network problems before contacting us. This will help to save you a lot of time and headache.


Content Location

The content you access online from websites, apps and games all come from servers. Some servers are located overseas, some are local. Some have ample processing power, RAM and bandwidth whilst some don’t. Some might be really popular at particular times and become congested. All of these factors could influence the speeds you achieve when accessing content. Our transit partners network may also influence the speeds between you and the content server.


Speed Test

If you want to test your speed we currently recommend using the Ookla speed test tool. Please ensure that you test using a modern laptop or desktop computer that is connected to your router via ethernet cable (testing wirelessly is not a true reflection of the speed you are receiving). Try to make sure there is no other activity on your network while running the test, as this can affect speed also.

Once you have loaded the Ookla speedtest site, mouse over the triangle located under the ‘Begin Test’ button to bring up the server list. Select the ‘Internode’ server as it performs the most accurately from our experience. If you are testing during a peak period (typically between 7:00pm and 11:00pm), also try testing at a different times to make sure it is not a congestion issue. Try not to test too often either, as constant testing impacts the network and will impact speeds for other customers.

If you have followed the instructions above, have tested multiple times over different time periods and you still do not achieve plan speed, please contact support. Please provide them with your results so that they can best help you to troubleshoot the issue.

The following terms and conditions apply if you undertake Uniti’s Thirty Day Performance Guarantee Promotion:

Terms and Conditions of Uniti’s Thirty Day Performance Guarantee Promotion – By participating in Uniti’s Thirty Day Performance Guarantee Promotion:

  1. you agree to be bound by our usual Terms and Conditions of Use here, and
  2. you also agree to be bound by the following Terms and Conditions of Uniti’s Thirty Day Performance Guarantee Promotion:

Who can apply for Uniti’s Thirty Day Performance Guarantee Promotion – Uniti’s Thirty Day Performance Guarantee Promotion is open to be accepted by:

  1. any new customer to Uniti, and to any existing customer of Uniti who signs up for an additional site; and
  2. who signs up for a 12 or 24-month internet services plan Residential Plans and Business Plans
  3. who selects the Uniti’s Thirty Day Performance Guarantee Promotion option and enters the promo code THIRTY.

 What internet services are available on Uniti’s Thirty Day Performance Guarantee Promotion – Uniti’s Thirty Day Performance Guarantee Promotion applies to Uniti’s plans for residential and business internet services, but only 12 and 24 month plans. Uniti’s Thirty Day Performance Guarantee Promotion does not apply to Uniti’s other residential or business plans, or to Uniti’s premiums services.

How long does the Thirty Day Period last – Uniti’s Thirty Day Performance Guarantee Promotion is an ongoing offer and has no expiry date.

What is on offer with Uniti’s Thirty Day Performance Guarantee Promotion – Under Uniti’s Thirty Day Performance Guarantee Promotion, Uniti will install and activate any business or residential customer onto a 12 or 24 month contract, and if the internet services provided to that customer on that service, does not, for the first Thirty Days, perform as advertised, then Uniti will not charge the customer for:

  1. Installation of the internet service and equipment; or
  2. The internet services delivered on that contract for service; or
  3. The termination of the internet service.

What does “Thirty Days” mean? – The period of Thirty Days means thirty (30) calendar days, commencing at the beginning of the day on which the customer completes their on-line sign up and contract, (day 1), and ends at close of business on the day which is thirty consecutive calendar days (day 30) after the day 1 – e.g. if the customer signs up on line on 1 May, then 1 May is day 1, and the period of Thirty Days closes at close of business on May 30.

What does “as advertised” mean? – “as advertised” means the description placed by Uniti on Uniti’s website which describes the performance to be expected from Uniti’s internet services, by reference to objective and measurable criteria including: speed, volume, data limit and consistency of signal.

What does “does not perform as advertised” mean? – “does not perform as advertised” means that an internet service provided to a customer, which commenced under this Thirty Day Performance Guarantee Promotion, has significant, consistent and sustained performance issues, and which Uniti are unable to rectify within a reasonable period of time (but not exceeding three business days) after the issue has been brought to the attention of Uniti’s Customer Service Department – e.g. dramatic and continual fluctuations in connection, resulting in failure of connection, but not minor fluctuations in signal.

What does “does not perform as advertised” not mean? – “does not perform as advertised” does not mean that:

  1. the internet service provided to a customer, which commenced under this Thirty Day Performance Guarantee Promotion, fails to meet levels of performance, by reference to objective and measurable criteria including: speed, volume, data limit and consistency of signal, but such failure is in only minor, occasional and/or peripheral to service delivery, or
  2. the internet service provided to a customer, which commenced under this Thirty Day Performance Guarantee Promotion, fails to meet levels of performance, by reference to objective and measurable criteria including: speed, volume, data limit and consistency of signal, which is remedied by Uniti within a reasonable period of time (but not exceeding three business days) after the issue has been brought to the attention of Uniti’s Customer Service Department.

What happens if the internet service does not perform as advertised within the Thirty Days? – In the event that:

  1. a customer has signed up for a residential or business internet service on a 12 and 24 month plan; and
  2. the internet service does not perform as advertised; then
  3. the cost of activation of that internet service will be free and the customer will not be charged an activation fee; and
  4. the service cost of the internet service will be free and the customer will not be charged for the internet service.

Who’s responsibility is it to demonstrate that the internet service does not perform as advertised? – the customer, and not Uniti, is responsible for demonstrating, to Uniti’s not unreasonable satisfaction, that an internet service which commenced under this Thirty Day Performance Guarantee Promotion does not perform as advertised.

What if a performance issue is caused by the customer or by circumstances beyond Uniti’s control? – In the event that Uniti’s internet service does not perform as advertised, due to a circumstance caused by the customer or by events beyond Uniti’s reasonable control, then Uniti may either:

  1. If the service cannot be made to perform as advertised – Cancel and terminate the service, and recover from the customer the costs of installation and the costs of to deliver the internet service to that customer; or
  2. If the service can be made to perform as advertised – continue to provide the service, and recover from the customer the costs of installation and the costs of to deliver the internet service to that customer.

Security for equipment – All customers signing up for Uniti’s Thirty Day Performance Guarantee Promotion will be required to submit payment card details as part of the process, to allow automatic payments to be made. If, within the first Thirty Days, the internet services do not perform as advertised, then you will not be charged an activation fee. If, within the first Thirty Days, the internet services do perform as advertised, then you will be charged an activation fee and the first months service charge and you will be charged the usual rates and fees for Uniti’s internet services applicable to the residential or business internet service plan you’ve signed up for.

Terms may change – Uniti Wireless may change these Terms of Uniti’s Thirty Day Performance Guarantee Promotion at any time. Changes to the Terms of Uniti’s Thirty Day Performance Guarantee Promotion will be announced and current versions of Uniti’s Terms and Conditions of Use will be available at any time on Uniti’s web page.

One at a time people – a Customer may use this Uniti’s Thirty Day Performance Guarantee Promotion only once and Uniti will provide only one Uniti’s Thirty Day Performance Guarantee Promotion to any single residence or business.

 Regions – Uniti’s Thirty Day Performance Guarantee Promotion may not be available to customers in all regions.

The following terms and conditions apply if you undertake Uniti’s Referral Promotion:

Terms and Conditions of Uniti’s Refer Friends Promotion – By participating in Uniti’s Referral Promotion:

  1. you agree to be bound by Uniti’s usual Terms and Conditions of Use and
  2. you also agree to be bound by the following Terms and Conditions of Uniti’s Referral Promotion:

 Who can apply for Uniti’s Referral Promotion? – Uniti’s Referral Promotion is open to be accepted:

  1. if you are aged 16 years or over and have a current Australian residential address; and
  2. if you are an existing customer of Uniti, or if you are a new customer of Uniti; and
  3. if you refer a new customer to Uniti; and
  4. if that new customer signs up for a new residential or business internet service; and
  5. who selects the Uniti’s Referral Promotion option and enters the Unique Referral Code allocated to each customer.

What internet services are available on Uniti’s Referral Promotion? – Uniti’s Referral Promotion applies to Uniti’s plans for residential and business internet services, but only 12 and 24 month plans. Uniti’s Referral Promotion does not apply to Uniti’s other residential or business plans, or to Uniti’s premiums services.

 How long does the Referral Promotion last? – Uniti’s Referral Promotion is open to be accepted until Uniti publishes notice on the Uniti website at unitiwireless.com that Uniti’s Referral Promotion is closed.

What is on offer with Uniti’s Referral Promotion? – Under Uniti’s Referral Promotion:

  1. Uniti will apply a credit of 50 CommUniti Dollars; to
  2. the account of each eligible customer; who
  3. refers a new customer to Uniti; and
  4. that new customer signs up for an internet service and becomes a new customer of Uniti; and
  5. when that new customer signs up they enter the existing customer’s Unique Referral Code.

What does “CommUniti Dollars” mean? – “Communiti Dollars” is a nominal description of a promotional tool. “CommUniti Dollars” are not currency. “CommUniti Dollars” are a bonus awarded to a customer’s account, which can be used by the customer as a discount toward purchases made of Uniti internet services or ancillary hardware “CommUniti Dollars”.

What does “CommUniti Dollars” not mean? – “Communiti Dollars” are not cash. “CommUniti Dollars” cannot be redeemed for cash. “CommUniti Dollars”.

What does “the new customer becomes a new customer of Uniti” mean? – the new customer will have signed up for a new contract for a new internet service, and CommUniti Dollars will accrue to an existing customer’s account, (not as money, but as a discount for use on future purchases of internet services or ancillary hardware), only once:

  1. the new customer has signed up on-line via Uniti’s website at unitiwireless.com for a new internet service; and
  2. the new customer has, at the time of signing up for their new service, entered the existing customer’s Unique Referral Code; and
  3. the work of Uniti’s Installers, installing the equipment necessary to provide an internet service to the new customer, is complete, and the work of Uniti’s Network Engineers, connecting the new customer’s internet service to Uniti’s wireless broadband internet network, is complete, and the new customer’s new internet service is connected successfully.

What does a “Unique Referral Code” mean? – a customer’s “Unique Referral Code” is provided on each customer’s “Your Details” section at Uniti’s website at unitiwireless.com.

What is the life of a CommUniti Dollar? – “CommUniti Dollars” will be awarded to a customer’s account, only where the customer refers a new customer to Uniti, and that new customer signs up for a new contract for a new internet service, and that new customer becomes a new customer of Uniti, “CommUniti Dollars” can accrue to a customer’s account from multiple successful referrals, so that a single balance of CommUniti Dollars, which is composed of multiple awards, can be used in one single transaction. CommUniti Dollars will expire if the account of the customer, to which the CommUniti Dollars are allocated, is terminated or cancelled by either the customer or Uniti – eg by the customer if the customer leaves the internet, or by Uniti in the event of a customer not paying their invoices.

How does it… um, how does it work? – eg Randy, an existing customer of Uniti, is popular, has many friends, and is considered knowledgeable in the ways of IT by those friends, Randy refers all of his friends to Uniti, 11 friends sign up as new customers, 10 use Randy’s Unique Referral Code, 1 does not use Randy’s Unique Referral Code, Randy will accrue 10 x 50 CommUniti Dollars, for the 10 friends who used Randy’s Unique Referral Code, but won’t receive any CommUniti Dollars for the friend who signed up without using Randy’s Unique Referral Code.

Can CommUniti Dollars be shared or transferred between people, or accumulated by a lot of people? – no, customers may not share CommUniti Dollars or transfer CommUniti Dollars between people, between accounts, or accumulate them between a group of customers. CommUniti Dollars can be accumulated only by individual customers, where multiple new customers have used the existing customer’s Unique Referral Code, and successfully completed an application for a new service.

Using CommUniti Dollars – Once a customer has accrued CommUniti Dollars to their account, the customer may use those CommUniti Dollars, as a discount off the listed price of any Uniti internet services, upgrades to Uniti internet services, speed bossts and any ancillary hardware.

Terms may change – Uniti Wireless may change these Terms of Uniti’s Referral Promotion at any time. Changes to the Terms of Uniti’s Referral Promotion will be announced and current versions of Uniti’s Terms and Conditions of Use will be available at any time on Uniti’s web page.

As many as you like people – a customer may use Uniti’s Referral Promotion as many times as they like, and for each referral CommUniti Dollars will accumulate to that customer’s account.

Regions – Uniti’s Referral Promotion is available to customers in all regions.

Uniti will not be liable to you or to any customer for the termination of the CommUniti Dollar promotion, for any reason whatsoever, including (without limitation) for any CommUniti Dollars in your account at the time of termination.

Any liability that Uniti may have to any customer in negligence, breach of contract or otherwise, and all conditions and warranties as to the condition, suitability, quality, fitness or safety of any goods or services supplied by Uniti whether express or implied by statute, are excluded to the extent permitted by law, and, where liability cannot be excluded, Uniti’s liability to any customer will in all cases be limited to:

  1. the cost of re-supplying the goods or services or repairing, or paying the costs of repairing, the goods;
  2. reinstating the number of CommUniit Dollars in dispute; or
  3. where the dispute relates to an internet service or ancillary hardware, the number of CommUniti Dollars required to redeem the reward.

Any tax, liability, or duty incurred by a customer arising from that customer’s participation in the CommUniti Dollars Promotion is the responsibility of the customer.

Nothing in these Terms and Conditions limits a customer’s rights under the Australian Consumer Law.

Uniti Wireless – Ex-Telstra NBN Customers – Free Activation – Terms and Conditions

The following terms and conditions apply if:

  • You were or are a customer of Telstra NBN
  • Provide proof that you are/were a customer of Telstra NBN e.g. legal contract with Telstra NBN, an official cancellation email from Telstra NBN or any document a Uniti Wireless staff member deems as sufficient evidence.
  • If so, you may undertake Uniti’s Ex-Telstra NBN Free Activation offer ($0 Install Fee):

Terms and Conditions of Uniti’s Ex-Telstra NBN Customer Free Activation offer – by participating in Uniti’s Ex-Telstra NBN Customer Free Activation offer you agree to be bound by our usual Terms and Conditions of Use, and also by the following Terms and Conditions of Uniti’s Ex-Telstra NBN Customer Free Activation offer.

Who can apply for Uniti’s Ex-Telstra NBN Customer Free Activation offer?

Uniti’s Ex-Telstra NBN Customer Free Activation offer is open to be accepted by, any new customer to Uniti, who was a customer of Telstra NBN, and who selects Uniti’s Ex-Telstra NBN Customer Free Activation offer option, and enters the promo code SWITCH, when signing up to a new 24-month residential plan or 24-month business plan.

What Internet services are available on Uniti’s Ex-Telstra NBN Customer Free Activation offer?

Uniti’s Ex-Telstra NBN Customer Free Activation offer is available for residential plans (24-month plan ONLY) and business plans (24-month plan ONLY), but does not apply to Uniti’s premiums services.

How long is the offer available for?

Uniti’s Ex-Telstra NBN Customer Free Activation offer is open until close of business 31 December 2017.

How long does this offer last?

Uniti’s Ex-Telstra NBN Customer Free Activation offer lasts until 31 December 2017. Uniti’s regular price for providing Internet services will be charged, effective from the day your Uniti service is activated.

Services may change or end

Uniti may terminate the Free Activation offer at any time without reason by giving 24 hours written notice to you.

Terms may change

Uniti Wireless may change these Terms of Uniti’s Ex-Telstra NBN Customer Free Activation offer at any time. Changes to the Terms of the free activation offer will be announced and current versions of Uniti’s Terms and Conditions of Use will be available at any time on Uniti’s web page.

One at a time people

A customer may use Uniti’s Ex-Telstra NBN Customer Free Activation offer only once.

 Regions

Uniti’s Ex-Telstra NBN Customer Free Activation offer may not be available to customers in all regions.

After the end of the Ex-Telstra NBN Customer Free Activation offer you agree to be bound by our usual Terms and Conditions of Use https://unitiwireless.com/legal/

The following terms and conditions apply if you are a current Business SA member and you take up Uniti’s exclusive Business SA member offer:

Terms and Conditions of the Business SA Member Offer – by participating in Uniti’s Business SA member offer you agree to be bound by our usual Terms and Conditions of Use and also by the following Terms and Conditions of the Business SA member offer.

Who can apply for the Business SA member offer? – The Business SA member offer is open to be accepted by any Member of Business SA who, when signing up to a new, (and not a pre-existing) internet service – uses the promo code ‘BIZSA’ and who is then confirmed by Business SA as a Member.

What internet services are available under the Business SA member offer? – The Business SA member offer applies to Uniti’s plans for business and residential internet services but does not apply to Uniti’s premiums services. This offer is only available for 24-month contracts. This offer cannot be used in conjunction with another Uniti Wireless offer or special promotion.

What is the Business SA member offer? – The Business SA member offer includes:

  • 30 Day Money Back Guarantee
  • 50% off your Activation Fee if you buy x 1 AmpliFi Router & x 1 Meshpoint Extender from our online store during sign up.

How long does the Business SA member offer last? – Uniti’s Business SA member offer lasts until 31 December 2017.

Uniti may, in its absolute discretion, open the Business SA member offer at any time, limit the availability of a Business SA member offer to any valid and current promotion, and may extend or may close the Business SA member offer at any time.

Services may change or end – Uniti may at any time change the internet services it provides during the Business SA member offer. Uniti may terminate or change the Business SA member offer at any time without reason.

Terms may change – Uniti Wireless may change these Terms of the Business SA member offer at any time. Changes to the Terms of the Business SA member offer will be announced and current versions of Uniti’s Terms and Conditions of Use will be available at any time on Uniti’s web page.

One at a time people – a Customer may use this Business SA member offer only once and Uniti will provide only one Business SA member offer to any single residence or business.

 Regions – the Business SA member offer may not be available to customers in all regions.

The following terms and conditions apply if you attended the Darren Lehmann DLCA ‘Burning the Bails’ Dinner on Friday, 1 December 2017 and you take up Uniti’s exclusive offer to event attendees:

Terms and Conditions of the Darren Lehmann DLCA ‘Burning the Bails’ Event Offer – by participating in Uniti’s Darren Lehmann DLCA ‘Burning the Bails’ event offer you agree to be bound by our usual Terms and Conditions of Use and also by the following Terms and Conditions of the Darren Lehmann DLCA ‘Burning the Bails’ event

Who can apply for the Darren Lehmann DLCA ‘Burning the Bails’ event offer? – The Darren Lehmann DLCA ‘Burning the Bails’ event offer is open to be accepted by any attendee of the Darren Lehmann DLCA ‘Burning the Bails’ dinner on 1 December 2017 who, when signing up to a new, (and not a pre-existing) internet service – uses the promo code ‘ASHES’ and who has valid (to be determined by a Uniti Wireless staff member) proof of attending this event.

What internet services are available under the Darren Lehmann DLCA ‘Burning the Bails’ event offer? – The Darren Lehmann DLCA ‘Burning the Bails’ event offer applies to Uniti’s plans for business and residential internet services but does not apply to Uniti’s premiums services. This offer is only available for 24-month contracts. This offer cannot be used in conjunction with another Uniti Wireless offer or special promotion.

What is the Darren Lehmann DLCA ‘Burning the Bails’ event offer? – The Darren Lehmann DLCA ‘Burning the Bails’ event offer includes:

  • a 30 Day Money Back Guarantee
  • 50% off your Activation Fee if you buy x 1 AmpliFi Router & x 1 Meshpoint Extender from our online store during sign up.

How long does the Darren Lehmann DLCA ‘Burning the Bails’ event offer last? – Uniti’s Darren Lehmann DLCA ‘Burning the Bails’ event offer lasts until 31 December 2017.

Uniti may, in its absolute discretion, open the Darren Lehmann DLCA ‘Burning the Bails’ event offer at any time, limit the availability of a Darren Lehmann DLCA ‘Burning the Bails’ event offer to any valid and current promotion, and may extend or may close the Darren Lehmann DLCA ‘Burning the Bails’ event offer at any time.

Services may change or end – Uniti may at any time change the internet services it provides during the Darren Lehmann DLCA ‘Burning the Bails’ event offer. Uniti may terminate or change the Darren Lehmann DLCA ‘Burning the Bails’ event offer at any time without reason.

Terms may change – Uniti Wireless may change these Terms of the Darren Lehmann DLCA ‘Burning the Bails’ event offer at any time. Changes to the Terms of the Darren Lehmann DLCA ‘Burning the Bails’ event offer will be announced and current versions of Uniti’s Terms and Conditions of Use will be available at any time on Uniti’s web page.

One at a time people – a Customer may use this Darren Lehmann DLCA ‘Burning the Bails’ event offer only once and Uniti will provide only one Darren Lehmann DLCA ‘Burning the Bails’ event offer to any single residence or business.

 Regions – the Darren Lehmann DLCA ‘Burning the Bails’ event offer may not be available to customers in all regions.

Uniti Wireless – BrandSA Christmas Promotion – Terms and Conditions

 

The following terms and conditions apply if you take up Uniti’s BrandSA Christmas Promotion:

 

Introduction

 

  1. Uniti’s BrandSA Christmas Promotion offers the following three Promotions:
  2. A 30 day Performance Guarantee for Uniti’s broadband internet services;
  3. Half Price activation fee for Uniti’s broadband internet services; and
  4. a chance to win a Nintendo Switch.

 

  1. Terms and Conditions of Uniti’s BrandSA Christmas Promotion – by participating in Uniti’s BrandSA Christmas Promotion you agree to be bound by:
    1. Uniti’s usual Terms and Conditions of Use https://unitiwireless.com/legal/ and
    2. the following Terms and Conditions of Uniti’s BrandSA Christmas Promotion:

 

  1. Who can apply for Uniti’s BrandSA Christmas Promotion – Uniti’s BrandSA Christmas Promotion is open to be accepted by:
    1. any member of BrandSA;
    2. who is a new customer to Uniti; or
    3. who is an existing customer of Uniti who signs up for an additional site;
    4. who, when signing up to a new internet service – enters the promotion code MERRY and selects the Uniti’s BrandSA Christmas Promotion – 30 day Performance Guarantee option https://unitiwireless.com/plans/

 

  1. How long is Uniti’s BrandSA Christmas Promotion open – Uniti’s BrandSA Christmas Promotion is open from 1pm Wednesday 6th December 2017 until close of business 31st December 2017.

 

  1. Disclosure of Information for Uniti’s marketing campaigns All customers who enter Uniti’s BrandSA Christmas Promotion consent, whether or not the customer is a winner of Uniti’s BrandSA Christmas Promotion:
    1. To Uniti using, at Uniti’s absolute discretion, the customers Christian (first) name (but not surname/last name) and the Suburb (but not street number or name) in which the customer’s residence or business is located, and at which a speed test was taken, in Uniti’s marketing and promotional material, including print media, television or radio media or on-line media; and
    2. To Uniti using the customer’s details, in particular email address, in mailing lists for promotions and marketing.

 

  1. 30 day Performance Guarantee & Half Price Activation

 

  1. What internet services are available on the Uniti’s BrandSA Christmas 30 day Performance Guarantee – Uniti’s BrandSA Christmas 30 day Performance Guarantee applies to Uniti’s plans for residential and business internet services: Lhttps://unitiwireless.com/plans/ but does not apply to Uniti’s premiums services.

 

  1. What is on offer with Uniti’s BrandSA Christmas 30 day Performance Guarantee Promotion – Under Uniti’s Thirty Day Performance Guarantee Promotion, Uniti will install and activate any business or residential customer onto a 12 or 24 month contract, and if the internet services provided to that customer on that service, does not, for the first Thirty Days, perform as advertised, then Uniti will not charge the customer for:
    1. Installation of the internet service and equipment; or
    2. The internet services delivered on that contract for service; or
    3. The termination of the internet service.

 

  1. What does – 30 days – Thirty Days – mean? – The period of Thirty Days means thirty (30) calendar days, commencing at the beginning of the day on which the customer completes their on-line sign up and contract, (day 1), and ends at close of business on the day which is thirty consecutive calendar days (day 30) after the day 1 – e.g. if the customer signs up on line on 1 May, then 1 May is day 1, and the period of Thirty Days closes at close of business on May 30.

 

  1. What does – as advertised – mean? – “as advertised” means the description placed by Uniti on Uniti’s website which describes the performance to be expected from Uniti’s internet services, by reference to objective and measurable criteria including: speed, volume, data limit and consistency of signal.

 

  1. What does – does not perform as advertised – mean? – “does not perform as advertised” means that an internet service provided to a customer, which commenced under Uniti’s BrandSA Christmas 30 day Performance Guarantee Promotion, has significant, consistent and sustained performance issues, and which Uniti are unable to rectify within a reasonable period of time (but not exceeding three business days) after the issue has been brought to the attention of Uniti’s Customer Service Department – e.g. dramatic and continual fluctuations in connection, resulting in failure of connection, but not minor fluctuations in signal.

 

  1. What does – does not perform as advertised – not mean? – “does not perform as advertised” does not mean that:
    1. the internet service provided to a customer, which commenced under Uniti’s BrandSA Christmas 30 day Performance Guarantee Promotion, fails to meet levels of performance, by reference to objective and measurable criteria including: speed, volume, data limit and consistency of signal, but such failure is in only minor, occasional and/or peripheral to service delivery, or
    2. the internet service provided to a customer, which commenced under Uniti’s BrandSA Christmas 30 day Performance Guarantee Promotion, fails to meet levels of performance, by reference to objective and measurable criteria including: speed, volume, data limit and consistency of signal, which is remedied by Uniti within a reasonable period of time (but not exceeding three business days) after the issue has been brought to the attention of Uniti’s Customer Service Department.

 

  1. What happens if the internet service does not perform as advertised within the Thirty Days? – In the event that:
    1. a customer has signed up for a residential or business internet service on a 12 and 24 month plan; and
    2. the internet service does not perform as advertised; then
    3. the cost of activation of that internet service will be free and the customer will not be charged an activation fee; and
    4. the service cost of the internet service will be free and the customer will not be charged for the internet service.

 

  1. Who’s responsibility is it to demonstrate that the internet service does not perform as advertised? – the customer, and not Uniti, is responsible for demonstrating, to Uniti’s not unreasonable satisfaction, that an internet service which commenced under Uniti’s BrandSA Christmas 30 day Performance Guarantee Promotion does not perform as advertised.

 

  1. What if a performance issue is caused by the customer or by circumstances beyond Uniti’s control? – In the event that Uniti’s internet service does not perform as advertised, due to a circumstance caused by the customer or by events beyond Uniti’s reasonable control, then Uniti may either:
    1. If the service cannot be made to perform as advertised – Cancel and terminate the service, and recover from the customer the costs of installation and the costs of to deliver the internet service to that customer; or
    2. If the service can be made to perform as advertised – continue to provide the service, and recover from the customer the costs of installation and the costs of to deliver the internet service to that customer.

 

  1. Security for equipment – All customers signing up for Uniti’s BrandSA Christmas 30 day Performance Guarantee Promotion will be required to submit payment card details as part of the process, to allow automatic payments to be made. If, within the first Thirty Days, the internet services do not perform as advertised, then you will not be charged an activation fee. If, within the first Thirty Days, the internet services do perform as advertised, then you will be charged an activation fee and the first months service charge and you will be charged the usual rates and fees for Uniti’s internet services applicable to the residential or business internet service plan you’ve signed up for.

 

  1. Terms may change – Uniti Wireless may change these Terms of Uniti’s BrandSA Christmas 30 day Performance Guarantee Promotion at any time. Changes to the Terms of Uniti’s BrandSA Christmas 30 day Performance Guarantee Promotion will be announced and current versions of Uniti’s Terms and Conditions of Use will be available at any time on Uniti’s web page.

 

  1. One at a time people – a Customer may use this Uniti’s BrandSA Christmas 30 day Performance Guarantee Promotion only once and Uniti will provide only one Uniti’s Thirty Day Performance Guarantee Promotion to any single residence or business.

 

  1. Regions – Uniti’s BrandSA Christmas 30 day Performance Guarantee Promotion may not be available to customers in all regions.

 

  1. Terms and Conditions of services provided after Uniti’s BrandSA Christmas 30 day Performance Guarantee Promotion – In the event that you wish to continue receiving Uniti internet services you agree to be bound by our usual Terms and Conditions of Use https://unitiwireless.com/legal/
  2. Half Price Activation Fee

 

  • Half Price Activation Fee – any member of BrandSA, who is a new customer to Uniti, or any existing customer of Uniti who signs up for an additional site, who, when signing up to a new internet service – enters the promotion code MERRY and selects the Uniti’s BrandSA Christmas 30 day Performance Guarantee Promotion option https://unitiwireless.com/plans/ will also receive a 50% reduction in the usual activation fee (usually – $99.95 for Residential Plans and $499.95 for Business Plans).

 

  1. Competition to win a Nintendo Switch

 

  1. The Nintendo Switch Draw – any member of BrandSA, who is a new customer to Uniti, or any existing customer of Uniti who signs up for an additional site, who, when signing up to a new internet service – enters the promotion code MERRY and selects the Uniti’s BrandSA Christmas 30 day Performance Guarantee Promotion will also go into a draw to receive one (1) winner of a Nintendo Switch.

 

  1. No re-gifting or handbacks – prizes must be used as directed by Uniti in Uniti’s absolute discretion, and a winner of a prize in Uniti’s BrandSA Christmas 30 day Performance Guarantee Promotion may not redeem or exchange the prize for cash.

 

General

 

  1. Terms may change – Uniti Wireless may change these Terms of Uniti’s BrandSA Christmas 30 day Performance Guarantee Promotion at any time. Changes will be announced and current versions of Uniti’s Terms and Conditions of Use will be available at any time on Uniti’s web page.

 

  1. One at a time people – a Customer may enter Uniti’s BrandSA Christmas 30 day Performance Guarantee Promotion only once.

 

  1. Regions – Uniti’s BrandSA Christmas 30 day Performance Guarantee Promotion and Uniti’s Super-Fast broadband internet services may not be available to customers in all regions. If Uniti is unable to provide a connection to Uniti’s broadband internet services to a winner then the winner forgoes that part of the prize.

Uniti Wireless, your ISP with a focus on CommUniti.