As you are aware, we are in the process of migrating your Pivit Internet and phone services to Uniti.
There are a couple of important things you need to know. From now on, if you need customer service, you will need to contact Uniti’s Australian-Based Customer Service Centre. Our friendly and professional team can be reached on 1300 847 201 or via email firstname.lastname@example.org.
Customer Service is open Monday – Friday from 8AM – 9PM and Saturday and Sunday 9AM - 5PM ACDT
We will contact you to let you know once your services have been transferred and the migration to Uniti has been completed. Your customer portal will move to the Uniti platform, and can be accessed here: https://portal.unitiwireless.com.
Shortly, Uniti will send you a link to update your portal password, and then you will be able to log in and see your services, update any details and view and pay your invoices. Finally, from April, all future invoices and billing will come from and be payable to Uniti. Payment details and details on how to set up your direct debit will be available on your first invoice.
From all of us here at Uniti, welcome! We’re so excited to have you as part of the Uniti family.
Help! The NBN isn’t available at my address!
What type of Internet technology is available at my address?
What speeds can I expect?
Do I need a phone line with my Uniti service?
Is there any cost for setting up or installing my Uniti service?
What if I need a site visit from the NBN or a private fibre provider?
How long does installation and set up take?
Can I bring my own modem?
Can I pick up my router from the Uniti office?
I am switching to Uniti from another service provider. Will my internet go down when I change providers?
What type of IP address is provided?
Which providers does Uniti use?
How does billing work?
What are some of the factors that affect my internet speed?
What is the difference between and internal and external network?
What is the New Development Charge?
SEE WHAT OUR CUSTOMERS ARE SAYING ABOUT US
We went from a crazy household of kids screaming at each other because the speeds were ridiculously slow and just not good enough for what we needed. Uniti has saved our family! Thank you!
- LINDA ELIAS
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Fast, Easy Setup
Have a hassle-free setup with step-by-step instructions for your new connection.
Our friendly, local install technicians aim to have you up and running on the same day.