Breaking News: Optus fined $1.5m by ACCC over NBN Switch - Customers Misled for 2 Years

Breaking News: Optus fined $1.5m by ACCC over NBN Switch - Customers Misled for 2 Years

The Federal Court has whacked Optus with a $1.5 million fine after it found Australia’s second largest Internet provider had misled consumers for almost two years over the NBN, reports is today reporting another big telco, Optus, has been fined $1.5 million. This was for being found guilty of intentionally misleading their customers when it came to having to switch to the provider’s NBN services.

According to, “The court found Optus told about 14,000 customers that their services would be disconnected if they did not move to the NBN, in as little as 30 days in some instances.  There were also cases where the telco deceived customers by telling them they had to sign up to Optus’ NBN services, when they could have chosen any internet service provider. It was found Optus reaped about $750,000 from the misleading activity, which lasted from October 2015 to March 2017”.

Forcing customers to switch to a provider’s NBN service is not only illegal, it is untrue! Contrary to this and what might be read in a lot of mainstream media, you don’t have to connect with specific providers who offer NBN services. Nor do you have to connect to an NBN service at all, especially if there is an alternative available that doesn’t rely on the NBN network.

So, what is the truth?

As a consumer, you have a choice when it comes to your Internet Service Provider. That is number one.

Now, it is true that as the NBN rolls out, the copper wire that currently connects your house to phone and Internet services (that rely on the copper/ADSL network) will be disconnected. But, that does not mean that you have to go with the NBN!

You can choose to connect to the Internet through networks that don’t require ADSL or the NBN. Fixed wireless broadband providers, like Uniti, fall into this category. Uniti is independent of these networks. Us and provider’s like us, are alternatives to the NBN and replacements for ADSL.

Because of this, we have greater control and flexibility over the quality and pricing of our network, which allows us to deliver our customers a Super-Fast, reliable connection wirelessly to a receiver on the roof. We like to describe it as fibre through the air. This is different to mobile carrier networks though, which you can still use to roam on your mobile devices when you’re out and about.

And, what about your phone? Firstly, if you don’t really need a landline anymore and are happy using your mobile for phone calls, then you don’t need to worry about anything. Secondly, if you like having access to a landline but don’t want to connect to an NBN service, you can just connect a VoIP handset over your Internet service (that’s industry speak for Voice over Internet Protocol, which means a phone line that uses the Internet).

If you are one of the thousands of Aussies suffering from with horrible Internet connection, or you’re even experiencing slow speeds after switching to an NBN service, know that it doesn’t have to be this way! Uniti and alternatives like us can deliver you a Super-Fast home or business broadband service that you deserve. We strive to deliver just what we say we do!

Our new plans give you the best speed at the best price. Check them out! Connect to Uniti today - sign up here or call us on 1300 847 201.