NBN bombshell: New report shows network a nightmare for SMEs
According to the survey, 42% of small and medium businesses had complained to their retail service provider (RSP) or NBN about poor service after being connected, usually multiple times — the median number of complaints for business was four. This was significantly higher than the level of complaints from households (31% and a median of three).
During their switchover to the NBN, 40% of businesses were left without either their phone or internet service, or both, during connection, with potentially major impacts on their businesses; 31% of businesses with both internet and phone services from the NBN (some had phone-only services) lost both services, cutting their businesses off entirely. Worse, restoration times were painfully slow for cut-off businesses where every minute out of touch costs money: 11% were left without a phone for a month; 15% had no internet for that period. Another 23% had no phone for between one and four weeks." Read the full article here.
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