NBN bombshell: New report shows network a nightmare for SMEs

NBN bombshell: New report shows network a nightmare for SMEs

"The long-awaited Residential households and business survey from the Australian Communications and Media Authority (ACMA), which commenced a year ago, was on Wednesday released in full after residential survey data was released in April. The release contains survey data on the experience of 1153 small and medium businesses with the NBN over 2017 and early 2018, and reveals a stunning level of dissatisfaction among business owners.

According to the survey, 42% of small and medium businesses had complained to their retail service provider (RSP) or NBN about poor service after being connected, usually multiple times — the median number of complaints for business was four. This was significantly higher than the level of complaints from households (31% and a median of three).

During their switchover to the NBN, 40% of businesses were left without either their phone or internet service, or both, during connection, with potentially major impacts on their businesses; 31% of businesses with both internet and phone services from the NBN (some had phone-only services) lost both services, cutting their businesses off entirely. Worse, restoration times were painfully slow for cut-off businesses where every minute out of touch costs money: 11% were left without a phone for a month; 15% had no internet for that period. Another 23% had no phone for between one and four weeks." Read the full article here.

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