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30 Day Guarentee

Uniti’s 30 Day Performance Guarantee

Our Guarantee offers customers complete peace of mind. If your new service doesn’t perform as advertised for 30 days from the date of installation, you won’t be charged a service fee for that period. How’s that for a great deal?

*PLAN SPEEDS: The advertised speeds are the maximum theoretical speeds for the chosen plan. Your maximum attainable upload and download speeds will be assessed once the service is installed. Once the service is installed we may reduce your chosen plan speed and associated plan pricing if your service is unable to achieve the speeds chosen during the signup process. Actual speeds may be lower due to numerous factors including your network configuration, the location and type of content, the number of users simultaneously accessing the network and the performance of third party interconnection infrastructure that Uniti does not manage or maintain. Users connecting to their customer router wirelessly may also experience slower speeds, especially using tablets or mobile phones. The maximum theoretical speeds should not be relied upon in making a purchasing decision. Real world usage is unlikely to consistently achieve such speeds, due to the factors described above. All customers are guaranteed theoretical speeds of up to 25Mbps download and up to 5 Mbps upload. For more information on speeds, please read our detailed explanation here.