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Support Guide


Do you need support?

Call us on 1300 847 201, email support@unitiwireless.com or fill out a web form here.

Our support operating hours are Monday to Friday 8:00am to 8:00pm plus Saturday to Sunday 10:00am to 4:00pm Adelaide time, with email support available outside of these hours for technical faults. If you email us outside of operating hours in relation to a technical fault, we will respond promptly. If your reason for contact is not fault-related, you can email or call to leave us a voicemail and we will respond the next business day.

Got technical issues? Please read our FAQs and try a power cycle. Many issues are solved by a power cycle, saving you time spent talking to us. Step by step instructions on how to do a full power cycle are listed below.

Step 1

Locate the Uniti Wireless wall plate and remove the power pin

uniti wallplate
uniti wallplate
uniti wallplate

Step 2

Wait 30 seconds and replace the power pin.
Check that the green LED light is on at the power brick or PoE.

uniti wallplate
uniti wallplate
uniti wallplate

Step 3

Turn the router off.
NOTE: Don’t hold in the reset button as this will reset the router.

uniti power button
uniti wallplate

Step 4

Wait 30 seconds before powering on the Router.
NOTE: It can take a few minutes for everything to come back online.

uniti stopwatch

Congratulations!

Great work! You should now be back online. If the power cycle did not solve the issue, please contact us.

Uniti Commitment

Uniti Wireless is committed to delivering the best quality product and customer service to our customers. We value the fact that you chose us to supply your Internet. Do you have any feedback? We’d love to hear from you!