Frequently Asked Questions

We know in the world of Internet and tech, things can get a little confusing. So we’ve put together some of our frequently asked questions to help you get up to speed.

Do I need a phone line to connect to Uniti Wireless?
No. We bypass traditional networks and deliver WiFi directly to your house.
My plan lists a specific download and upload speed, will I get this all the time?
The advertised speeds are the maximum theoretical speeds for the chosen plan. Actual speeds may be lower due to a number of factors including; your network configuration, the location and type of content, the number of users simultaneously accessing the network and the performance of third-party interconnection infrastructure that Uniti does not manage or maintain. Users connecting to their router wirelessly may also experience slower speeds, especially using tablets or mobile phones. Maximum theoretical speeds should not be relied upon in making a purchasing decision. Real world usage is unlikely to consistently achieve such speeds, due to the factors described above. For more information on speeds, please read our detailed explanation here.
What should I do if my connection becomes inconsistent?
You should first try turning your router off and on. Instructions on how to do this are in our support guide. If the problem persists please contact support.
What happens if I go over my data allowance from the month?
If you go over your allowance for the month, we won’t charge you a fortune. Instead we will limit your connection to 1Mbps down and 1Mbps up. You can purchase a data pack or you can wait until your plan rolls over on your monthly roll over date. You can monitor your usage, change your plan or purchase a data pack from your customer portal. If you think you’ll need extra data next month, you can upgrade your plan now and it will update on your next rollover date.
Am I sharing my network or bandwidth with the CommUniti public network?
No, we deliver extra bandwidth to our sites for the CommUniti network so it will not affect the performance of your connection. Your network is completely secure and separate from the CommUniti public network.
Can I change my plan in the middle of a billing cycle?
You can’t change the term of the plan you signed up to, but you can change the speed and data allowance. You can change the speed and data of your plan at any time via the customer portal and there is no charge to do so.
What happens if I want to move and I’m on a 12 or 24-month plan?
If you want to take your Uniti account with you, then as long as we can establish a connection, we will simply set you up at your new premises under your original agreement and a relocation fee will apply. If you want to cancel your plan then you will need to pay out the remainder of your plan.
What happens if I have a complaint?
At Uniti we strive to ensure you are getting the best customer service possible. If you feel that we have not treated you with respect or have failed to deliver on our promises, then we want to know. Please call us on our support number 1300 847 201 to speak with a resolutions officer or email us at resolutions@unitiwireless.com We will endeavour to solve the problem as quickly as possible.