Legal

Dear Customers,

Please note that Uniti has recently updated our Customer Service Agreement and Service Description documents. These changes were required to fix some bugs in drafting within the documents and around the way the documents work together. The changes will have no adverse effect on Customers. Uniti has also collated our Installation, Relocation and Cancellation Policy which forms part of the Customer Service Agreement. These documents are all published on Uniti’s website. We recommend that you read through the documents so you can ensure compliance. If you have any questions or would like any additional information please contact us on 1300 847 201.

Please see below for PDF versions of all of our legal documents.



Prezzee eGift Card (worth $100) Referral Program

Uniti’s Refer a Customer – Prezzee eGift Card – Promotion – Terms and Conditions The following terms and conditions apply if you undertake Uniti’s Refer a Customer – Prezzee eGift Card – Promotion: Uniti’s Refer a Customer – Prezzee eGift Card – Promotion offers the following: –any existing customer of Uniti (who has received from Uniti a special promotional code) – who refers someone (a person or business) to Uniti, and that someone then becomes a new customer of Uniti – and both remain customers of Uniti for a subsequent period (which is satisfactory to Uniti, in Uniti’s absolute discretion) – then each (the existing customer, and the referred someone, who becomes a new customer) will receive a Prezzee eGift Card worth $100. Terms and Conditions of Uniti’s Refer a Customer – Prezzee eGift Card – Promotion –By participating in Uniti’s Refer a Customer – Prezzee eGift Card – Promotion:
  1. you agree to be bound by Uniti’s usual Terms and Conditions of Use, and
  2. you also agree to be bound by the following Terms and Conditions of Uniti’s Refer a Customer Prezzee eGift Card Promotion; and
  3. you also agree to be bound by the Prezzee eGift Cards Terms of Service, particularly around redemption of gift cards / rewards; and
  4. you agree to be bound by Uniti’s decision in the event of any Funny Business.
Who can apply for Uniti’s Refer a Customer – Prezzee eGift Card – Promotion –Uniti’s Refer a Customer – Prezzee eGift Card – Promotion is open to be accepted:
  1. if you are aged 16 years or over and have a current Australian residential address; and
  2. if you are an existing customer of Uniti; and
  3. if you refer a new customer to Uniti; and
  4. if that new customer signs up for a new residentialor business Internet service; and
  5. if that new customer selects the Uniti’s Refer a Customer – Prezzee eGift Card – Promotion option and enters your Unique Referral Code, which Uniti has allocated to you, when they sign up.
What Internet services are available on Uniti’s Refer a Customer – Prezzee eGift Card – Promotion –Uniti’s Refer a Customer – Prezzee eGift Card – Promotion applies to Uniti’s plans for residential and business Internet services, but only to 24 month plans. Uniti’s Refer a Customer – Prezzee eGift Card – Promotion does not apply to Uniti’s other residential or business plans, or to Uniti’s premiums services. Any upgrades (e.g. Raptor Boost/100/40 plans) are additional to normal services and charges will be incurred for each upgrade. How long does Uniti’s Refer a Customer – Prezzee eGift Card – Promotion last – Uniti’s Refer a Customer – Prezzee eGift Card – Promotion is open to be accepted until 11pm on 30th June 2018 or, if Uniti publishes notice on the Uniti website at unitiwireless.comto the effect that Uniti’s Refer a Customer – Prezzee eGift Card – Promotion remains open until another time, then until that time. What is on offer with Uniti’s Refer a Customer – Prezzee eGift Card – Promotion – Under Uniti’s Refer a Customer Promotion, Uniti will give a Prezzee eGift Card with a credit of $100 Australian Dollars, to
  1. each existing customer – who has referred a new customer to Uniti, and that new customer has signed up for an Internet service, and that new customer has become a new customer of Uniti, and when that new customer signed up they entered the existing customer’s Unique Referral Code; and
  2. each new customer – who has signed up for a 24 month residential or business plan for Internet services.
What does “the new customer becomes a new customer of Uniti” mean? For Uniti to offer $100 as an incentive to participate in this promotion costs us money. To be able to offer this money, Uniti spread the cost of the promotion over the life of a service contract. So, to recover some of those costs, if the new customer’s service is cancelled at any time during the 24 months from the commencement of services, Uniti will recover an amount pro rata on the amount of the contract remaining and add that to the new customer’s early termination fee. A new customer of Uniti’s means:
  1. the new customer has signed up on-line via Uniti’s website at unitiwireless.com for a new 24 month residential or business Internet service; and
  2. the new customer has at the time of signing up for their new service, entered the existing customer’s Unique Referral Code; and
  3. the work of Uniti’s Installers, installing the equipment necessary to provide an Internet service to the new customer, is complete, and the work of Uniti’s Network Engineers, connecting the new customer’s Internet service to Uniti’s wireless broadband Internet network, is complete, and the new customer’s new Internet service is connected successfully; and
  4. the new customer does not cancel the new 24 month residential or business Internet service at any time during that 24 month period.
If all of those criteria are present and complete, the new customer will be a new customer of Uniti’s for the purposes of Uniti’s Refer a Customer – Prezzee eGift Card – Promotion and for the purposes of being eligible to receive a Prezzee eGift Card worth $100. But, if the new customer cancels their service within the 24 month period, then the new customer will no longer be eligible to receive a Prezzee eGift Card worth $100. So, rather than ask for the whole $100 to be returned, Uniti will simply add to the new customer’s early termination fee, a pro-rata amount, to reflect the time remaining on the new customer’s 24 month Internet services contract – for example, if the new customer cancels their 24 month contract at the end of 12 months, Uniti will add $100 to the new customer’s early termination fee. What does “existing customer of Uniti” mean? We appreciate that making a referral does take time and effort. That is why we offer $100 as an incentive to participate. But, similarly, for Uniti to offer such a substantial promotion, also takes time and effort, and it also costs us money. Uniti think that loyal and enthusiastic customers bringing in new customers is a wonderful way of spreading the word and building our community, and we think that our advertising money is well spent in promoting the Company and our Super-Fast broadband Internet services this way. To be able to offer this money, Uniti spread the cost of the promotion over the life of the service contracts. But that means if a contract is ended early Uniti will, unless we recover some of those costs, lose money. So, to recover some of those costs, if the existing customer’s service is cancelled during the 6 months from the commencement of the new customers services, Uniti will recover $150, applying that amount to the existing customer’s account, and if the existing customer’s service is cancelled at any time after the end of the period 6 months from the commencement of the new customer’s services, Uniti will not recover anything. Uniti don’t want to be twerps about this, but we’ve had a few odd experiences with this promotion, for example one existing customer referred a relative, they each claimed the $100, then the next day the customer cancelled his service, and then moved to the site of the new service – it turned out he had sold his house and moved home with his mum. Uniti thinks that it’s not really in the spirit of the promotion for Uniti to pay a customer $200 to relocate their service from one site to another. So, we have to be clear about what’s in and what’s not, and in the event that there is any doubt, then Uniti reserve all rights to use our absolute discretion to make a determination about what is and what is not conduct that is satisfactory for a new customer or an existing customer to be eligible to receive the benefits of the promotion. So, to be an “existing customer” the customer must be a customer of Uniti: at the time that the referral is made, at the time that the new customer signs up, and the existing customer must not cancel their residential or business Internet service at any time during the 6 month period after the new customer’s service commences. If all of those criteria are present and complete, the existing customer will be a new customer of Uniti’s for the purposes of Uniti’s Refer a Customer – Prezzee eGift Card – Promotion and for the purposes of being eligible to receive a Prezzee eGift Card worth $100. But, if the existing customer cancels their service immediately, or at any time within the 6 months from commencement of the new customer’s service, then the existing customer will no longer be eligible to receive a Prezzee eGift Card worth $100. However rather than ask for the whole $100 to be returned, if the existing customer does cancel their service within the 6 months from the commencement of the new customer’s service, Uniti will add $100 to their account. What does a “Unique Referral Code” mean?– a customer’s “Unique Referral Code” is provided on each customer’s “Your Details” section at Uniti’s website at unitiwireless.com. How does it… um, how does it work?– eg Archibald, an existing customer of Uniti, is popular, has many friends, and is considered knowledgeable in the ways of IT by those friends, Archibald (or Archie to his many friends) refers all of his friends to Uniti, 11 friends sign up as new customers, 10 use Archie’s Unique Referral Code, 1 does not use Archie’s Unique Referral Code; all of the 10 friends who used Archie’s Unique Referral Code and Archie remain customers of Uniti for the duration of the new customers’ 24 month service, and Archie remains a customer of Uniti for 6 months after each referral, then Archie will be entitled to receive a 10 x Prezzee eGift Cards worth $100 each, for the 10 friends who used Archie’s Unique Referral Code, but won’t receive a Prezzee eGift Card (worth $100) for the friend who signed up without using Archie’s Unique Referral Code. Additionally, all of the 10 friends who signed up using Archie’s Unique Referral Code will be entitled to receive a Prezzee eGift Card worth $100, but the 1 friend who did not use Archie’s Unique Referral Code, will not be eligible for the Prezzee eGift Card (worth $100). Lastly, if Archie cancels his service with Uniti within 6 months of the commencement of a friend’s service, Archie will have to repay $100 of each $100 he received. For the avoidance of doubt, the new customer and the existing customer will remain eligible for payment under Uniti’s Refer a Customer Promotion, only if:
  1. the new customer does not cancel the new 24 month residential or business Internet service at any time during that 24 month period; and
  2. the existing customer does not cancel their existing residential or business Internet service at any time during the 24 month period of the new customer’s service.
In the event that either the new customer, cancels their new residential or business Internet service at any time during the 24 month period, or the existing customer cancels their existing residential or business Internet service at any time during the 24 month period of the new customer’s service then both will be disqualified and neither the new customer nor the existing customer will be entitled to receive Uniti’s Refer a Customer Promotion. What if there is Funny Business? – The idea of Uniti’s Refer a Customer – Prezzee eGift Card – Promotion is to bring Uniti’s Super-Fast broadband Internet services to more customers. We hope that existing customers will be excited about our broadband Internet services and will help introduce us to new customers and when they do that, and the new customers join up, the existing customers and the new customers will be rewarded. But there has been some Funny Business, some people have tried to take advantage of the promotion – for example Cyclops might sign up for a service, and so will be an existing customer, Cyclops might refer his friend Medusa, Medusa might sign up, but then the next day Cyclops might cancel his service. That seems a lot of trouble, but who knows what people have time to think about and get up to these days. Anyway, that type of carry on would be Funny Business, and it would defeat the purpose of the Promotion, and Uniti won’t stand for it. So, Uniti reserves all rights to be an independent arbiter of fact and to declare that any conduct constitutes Funny Business, and to disqualify the participants in that conduct from this Promotion. We’ll try and be fair, but in the event that there is some possible way someone could cheat the promotion, we’ll not stand for Funny Business. When do I get my money?– once a new customer has signed up on-line for a new Uniti Wireless 24 month residential or business Internet service, and has at the time of signing-up used the existing customer’s Unique Referral Code, and the equipment has been installed and Uniti has commenced delivering Internet services to the new customer, then Uniti will invoice the new customer for their new service, and the new customer will pay that invoice. Invoices will be presented to the new customer monthly. A new customer will be eligible to receive a Prezzee eGift Card under Uniti’s Refer a Customer – Prezzee eGift Card – Promotion only after the first invoice, for the monthly service charges, for the Internet service for the new customer, has been issued by Uniti and has been paid by the new customer. What happens if I got the money, but then things change – In the event that either the new customer, cancels their new residential or business Internet service at any time during the 24 month period, or the existing customer cancels their existing residential or business Internet service at any time during the 24 month period of the new customer’s service then both will be disqualified and neither the new customer nor the existing customer will be entitled to receive Uniti’s Refer a Customer Promotion. In that case, if Uniti has handed out the Prezzee eGift Card worth $100, then:
  1. if the new customer cancels their service within the 24 month period, then the new customer will no longer be eligible to receive a Prezzee eGift Card worth $100 then Uniti will simply add to the new customer’s early termination fee a pro-rata amount to reflect the time remaining on the new customer’s 24 month Internet services contract; and
  2. if the existing customer cancels their service immediately, or at any time within the 6 months from commencement of the new customer’s service, then the existing customer will no longer be eligible to receive a Prezzee eGift Card worth $100 and Uniti will add $100 to their account.
Terms may change– Uniti Wireless may change these Terms of Uniti’s Refer a Customer – Prezzee eGift Card – Promotion at any time. Changes to the Terms of Uniti’s Refer a Customer – Prezzee eGift Card – Promotion will be announced and current versions of Uniti’s Terms and Conditions of Use will be available at any time on Uniti’s web page. As many as you like people– a customer may use Uniti’s Refer a Customer – Prezzee eGift Card – Promotion as many times as they like. But only one promotion at a time people –a customer may participate in Uniti’s Refer a Customer – Prezzee eGift Card – Promotion as many times as they like, but a customer may not use Uniti’s Refer a Customer – Prezzee eGift Card – Promotion together with any other promotion. We want people to be as happy as possible – Uniti are aware that the benefits of some promotions will suit some people more than others. So, notwithstanding any other terms and conditions applicable to Uniti’s Refer a Customer Promotion, where Uniti is also running another promotion, Uniti will permit a new customer, who becomes a new customer of Uniti, to elect between receiving the benefits of either: Uniti’s Refer a Customer – Prezzee eGift Card – Promotion OR another Uniti promotion, and in the case of either election, the existing customer who makes the referral and provides their Unique Referral Code will receive a Prezzee eGift Card worth $100 for making the referral. For example – if the new customer elects to receive the benefit of the Refer a Customer Promotion then the new customer will have to enter the existing customer’s Unique Referral Code, and in that case both the existing customer and the new customer will both receive a Prezzee eGift card, worth $100 each. But if the new customer elects to receive the benefits of the 90 Day Free Summertime Offer Promotion or the Exit Fee promotion then the new customer will have to enter both the existing customer’s Unique Referral Code and the 90 Day Free Summertime Offer Promotion Code or the Exit Fee promotion, and in that case the existing customer will receive the Prezzee eGift Card worth $100. If there are any problems, please give Customer Service a ring and if the new customer has signed up, we will sort things out, so that everyone gets what they want (subject to these terms and conditions). Regions– Uniti’s Refer a Customer – Prezzee eGift Card – Promotion is available to customers in all regions. Tax – Any tax, liability, or duty incurred by a customer arising from that customer’s participation in Uniti’s Refer a Customer – Prezzee eGift Card – Promotion is the responsibility of the customer. ACL – Nothing in these Terms and Conditions limits a customer’s rights under the Australian Consumer Law.
30 Day Performance Guarantee

The following terms and conditions apply to Uniti’s 30 Day Performance Guarantee:

 

  • Uniti’s 30 Day Performance Guarantee offers the following:  where any new customer of Uniti who applies for a new service, or any existing customer of Uniti who applies to renew their service, or who applies for a new service at an additional site, then Uniti will guarantee that the new service applied for will perform as advertised, for 30 days from the date of installation. If the new service does not perform as advertised for the 30 days from the date of installation, then Uniti will:

 

    1. reduce the service plan for the customer’s service to a plan within the performance levels available, and
    2. Uniti will not charge the customer any service fee for the 30 day period; and
    3. Uniti will continue to charge the customer for ongoing service under the revised plan.

 

  • Terms and Conditions of Uniti’s 30 Day Performance Guarantee – By participating in Uniti’s 30 Day Performance Guarantee:

 

    1. you agree to be bound by our usual Terms and Conditions of Use, and
    2. you also agree to be bound by the following Terms and Conditions of Uniti’s 30 Day Performance Guarantee.

 

  • Who can apply for Uniti’s 30 Day Performance Guarantee – Uniti’s 30 Day Performance Guarantee applies to for the benefit of any new customer to Uniti, and to any existing customer of Uniti who applies to renew their service for an additional period, or who applies for a new plan at additional site.

 

  • What Internet services are available on Uniti’s 30 Day Performance Guarantee – Uniti’s 30 Day Performance Guarantee applies to all of Uniti’s plans for residential and business Internet services.

 

  • What is on offer with Uniti’s 30 Day Performance Guarantee – Under Uniti’s 30 Day Performance Guarantee, Uniti will install and activate a plan for Internet services for any business or residential customer, and if the Internet services provided to that customer on that service, do not, for the first 30 Days, perform as advertised, then Uniti will:

 

    1. reduce the service plan for the customer’s service to a plan within the performance levels available, and
    2. Uniti will not charge the customer any service fee for the 30 day period; and
    3. Uniti will continue to charge the customer for ongoing service under the revised plan.

 

  • What does “30 Days” mean? – “30 Days” means a period of thirty (30) consecutive calendar days, commencing at the beginning of the day on which the customer completes their online sign up and contract, (day 1), and ends at close of business on the day which is 30 consecutive calendar days (day 30) after the day 1 – e.g. if the customer signs up online on 1 May, then 1 May is day 1, and the period of 30 days closes at close of business on May 30.

 

  • What does “as advertised” mean? – “as advertised” means the description placed by Uniti on Uniti’s website <https://www.unitiwireless.com/support-guide/plan-speeds/ which describes the performance to be expected from Uniti’s Internet services, by reference to objective and measurable criteria including: speed, volume, data limit and consistency of signal.
  • What does “does not perform as advertised” mean? – “does not perform as advertised” means that an Internet service provided to a customer, which commenced under this 30 Day Performance Guarantee, has significant, consistent and sustained performance issues, and which Uniti are unable to rectify within a reasonable period of time (but not exceeding three business days) after the issue has been brought to the attention of Uniti’s Customer Service Department – e.g. dramatic and continual fluctuations in connection, resulting in failure of connection, but not minor fluctuations in signal.

 

  • What does “does not perform as advertised” not mean? – “does not perform as advertised” does not mean that:

 

    1. the Internet service provided to a customer, which commenced under this 30 Day Performance Guarantee, fails to meet levels of performance, by reference to objective and measurable criteria including: speed, volume, data limit and consistency of signal, but such failure is in only minor, occasional and/or peripheral to service delivery, or
    2. the Internet service provided to a customer, which commenced under this 30 Day Performance Guarantee , fails to meet levels of performance, by reference to objective and measurable criteria including: speed, volume, data limit and consistency of signal, which is remedied by Uniti within a reasonable period of time (but not exceeding three business days) after the issue has been brought to the attention of Uniti’s Customer Service Department.

 

  • What happens if the Internet service does not perform as advertised within the 30 Days? – In the event that:

 

    1. a customer has signed up for a residential or business Internet service; and
    2. the Internet service does not perform as advertised; then
    3. Uniti will:
      1. reduce the service plan for the customer’s service to a plan within the performance levels available, and
      2. Uniti will not charge the customer any service fee for the 30 day period; and
      3. Uniti will continue to charge the customer for ongoing service under the revised plan.

 

  • Whose responsibility is it to demonstrate that the Internet service does not perform as advertised? – the customer, and not Uniti, is responsible for demonstrating, to Uniti’s not unreasonable satisfaction, that an Internet service which commenced under this 30 Day Performance Guarantee does not perform as advertised.

 

  • What if a performance issue is caused by the customer or by circumstances beyond Uniti’s control? – In the event that Uniti’s Internet service does not perform as advertised, but the failure to perform as advertised is due to a circumstance caused by the customer or by events beyond Uniti’s reasonable control, then Uniti may either:

 

    1. If the service cannot be made to perform as advertised - Cancel and terminate the service, and recover from the customer the costs of installation and the costs of to deliver the Internet service to that customer; or
    2. If the service can be made to perform as advertised – continue to provide the service, at the same or at reduced plan speeds, and recover from the customer the costs of installation and the costs of to deliver the Internet service to that customer.

 

  • Security for equipment - All customers signing up for Uniti’s 30 Day Performance Guarantee will be required to submit payment card details as part of the process, to allow automatic payments to be made. If, within the first 30 days, the Internet services do not perform as advertised, then you will not be charged an activation fee. If, within the first 30 days, the Internet services do perform as advertised, then you will be charged an installation fee and the first month service charge and going forward you will be charged the usual rates and fees for Uniti’s Internet services applicable to the residential or business Internet service plan you’ve signed up for.

 

  • Terms may change - Uniti Wireless may change these Terms of Uniti’s 30 Day Performance Guarantee at any time. Changes to the Terms of Uniti’s 30 Day Performance Guarantee will be announced and current versions of Uniti’s Terms and Conditions of Use will be available at any time on Uniti’s web page.

 

  • One at a time, people – A customer may use this Uniti’s 30 Day Performance Guarantee as many times as you like, but Uniti will provide only one Uniti’s 30 Day Performance Guarantee to any single residence or business.

 

  • Regions – Uniti’s 30 Day Performance Guarantee may not be available to customers in all regions.